January 14th, 2011 § 0 comments


1. not limited; unrestricted; unconfined: unlimited trade.
2. boundless; infinite; vast: the unlimited skies.
3. without any qualification or exception; unconditional.

No, it’s not a life or death issue, but I assume I’d have some trouble if I put up a sign offering an unlimited supply of tasty, tasty marmalade for only £2.86, and then explained to people that due to my fair use policy, ‘unlimited’ actually amounts to ‘three spoonfuls’. I should probably try it and see, however, to provide a rigorous scientific basis for this post.

As the more astute among you may have guessed from my subtle analogy, I’m less than pleased about the fact that ISPs seem to get away with doing exactly the same damn thing. 500MB per month does not even resemble unlimited. T-Mobile are by no means the only offender, just the ones who happen to have pissed me off most recently. No other industry in existence can get away with lying to the customer quite that blatantly. I suppose I should probably be impressed.

At this point I want to say something like “Tell the fucking truth or don’t be surprised when the Office of Fair Trading shuts you down”. Unfortunately the crotchety-old-man complaints I sent to Ofcom (because that’s just the kind of exciting person I am) don’t appear to be garnering any kind of useful response. So far they’re still at the stage of sending canned responses explaining (quite reasonably) why ‘fair use policies’ exist, and gleefully ignoring what I actually said about the false marketing claims.

I’ll probably find a new and exciting way to complain about this same issue when they next send me something bearing little to no relevance to what I actually said. I’m sure you just can’t wait.

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